We’re a small team and we read every message. The fastest way to reach Skintra India is by email — our 24×7 support inbox is always open.
24×7 support
Our support inbox is monitored around the clock, 24×7. We usually reply within a few hours, and always within one business day.
What we can help with
- Logging in or trouble receiving your one-time code.
- Your plan, routine, or product picks.
- Payments and refunds — please include your Razorpay Order ID so we can find your order quickly.
- Privacy and data requests (access, correction, or deletion of your data).
- Anything else — questions, feedback, or a problem with the site.
Grievance Officer
For any concern about how your personal data is handled under India’s Digital Personal Data Protection Act, 2023, write to our Grievance Officer at skintraindia@gmail.com. We acknowledge such requests within 24 hours and aim to resolve them within 15 days.
About us
Skintra (Skintra India) is an India-first, AI-powered skincare service at skintra.co. It offers educational guidance, not medical advice.